Delivery

Delivery Information

All of our orders within Greater London are dispatched via a courier service. Only one delivery charge will be applied to your order, providing that it is all being delivered to the same address. If you require multiple delivery addresses then please place a separate order for each delivery address.

Stock permitting, all orders are usually dispatched within 24 hours, and notification of the dispatch is sent to you by email. In the event that an item is temporarily out of stock, we will notify you of the delay. We will dispatch your order as soon as the item arrives back in stock, and send you an email to confirm that your order has been sent.

All parcels will need to be signed for in person, so please use a delivery address where you (or the recipient) will be present at the time of delivery (usually a home or work address) or where someone can sign on your behalf.

Standard Delivery

Delivery to addresses within Greater London costs £20.00

All parcels will need to be signed for in person, so please use a delivery address where you (or the recipient) will be present at the time of delivery (usually a home or work address), or where someone can sign on your behalf.

International Delivery

Delivery overseas costs £200.00 to Europe using Fedex. Shipping to Rest of World is currently unavailable.

All overseas deliveries are subject to local import duties and taxes, and may be affected by customs delays. Please note that NOA fine jewellery cannot be liable for any local import duties and taxes imposed. Non-EU orders are exclusive of VAT. VAT (20%) will be removed from your order at checkout.

All parcels will need to be signed for in person, so please use a delivery address where you (or the recipient) will be present at the time of delivery (usually a home or work address), or where someone can sign on your behalf. In the event that no one is available to receive the delivery, the courier company will leave a calling card with instructions on how to retrieve your item.

Please allow 6-10 working days for delivery.

 

Returns & Exchanges

‘NOA fine jewellery’ guarantees your total satisfaction with our products and services. In the unlikely event that you are unhappy with your purchase, you can return the items to us within 5 days of receipt of order and we will be happy to exchange providing the goods are returned in perfect condition in their original packaging.dex.

‘NOA fine jewellery’ will not accept returns for any pieces that have been worn.

We strongly recommend that you send your order back to us via courier on recorded mail. We cannot accept responsibility for parcels lost in transit.

Bespoke and engraved items: these pieces are Special Orders, which means that the item will be made or customized especially for you; because of this, these pieces of jewellery cannot be exchanged or returned under any circumstances.